House DK - The Cloud Collection

Returns

We can only grant you store credit for any returns. Any yarns or other unopened/ unused items may be returned for store credit up to 60 days after the purchase. The yarn must still be in the original condition (ie. not wound, still in original configuration) with the intact yarn label. We do not accept any returns or exchanges for needles, hooks, books, magazines, or any tools. Any sale or discounted items may not be returned or exchanged. Classes are non-refundable within 30 days prior to the workshop/class date. A 50% refund is granted if you cancel more than 30 days prior to the class date. 

Shipping

BEFORE returning any item to Knotty Lamb, please CONTACT us first. info@theknottylamb.com To return your product, you should mail your product to: 2003 19th Ave. Forest Grove, Oregon 97116

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

As the receiver of a package, you may contact the shipping carrier for information on delivery etc.  We are not authorized to speak to the shipping companies on your behalf.  If you choose a shipment with tracking, this is emailed to you once the order to boxed and shipped.  There could be a 1-day delay to see tracking information based on when the package is received by the shipping company.  If you need to confirm ship dates, we are happy to help you.  Please have your Order Number ready or name you provided at checkout.  

International Shipping

We work hard to make sure that you receive your products in a timely manner and at the best possible rates.  The rates are based on the carriers we use for shipping.  If you choose '1st Class Package International Service' at CHECKOUT, we cannot guarantee your item will be received.  USPS does not track the item once it leaves the United States.  If you fill their is risk to your package being stolen, please choose a different service.  All other services included tracking.  You can reach us at info@theknottylamb.com with any questions.